劳动理念

SERVICE MOTTO


我们的劳动理念:客户利益第一。劳动创造价值。

发生永利皇宫为友 不论后顾之忧。

通过所有职工在不同岗位上积极配合与合作,如果我们各一个客户自始至终地享受满意周全的“卖前、卖中、售后”劳动。

永利皇宫集团非常重视员工的技术培训,特别是微小员工的劳动技能培训,集团培训中心组织各种形式的培训班,每年有超越一千人次永利皇宫集团职工出席培训。通过多年的不懈努力,永利皇宫集团拥有了同支经过专业技术培训和长期实行积累的高素质服务队伍,保险了“永利皇宫服务”的高品质。

>卖前服务不但是犯资料和报价,再重要的是吗客户做好参谋。销售人员要把更多的产品信息准确无误地传递给客户、把其他客户的经历和教训与客户享受,帮助客户根据实际需要购买到性价比满意的产品;并且,永利皇宫集团还不定期地免费为客户和分销商举办新产品发布会,通知行业动态和新产品情况等。

>卖中服务包括交机、尝试机、使用培训和买过程中的演示讲解,保险客户买到放心的产品并对运用。销售人员以主要向客户讲解和演示产品如所以操作方法、注意事项和保养常识等,如果客户面对产品不陌生,在未来的使用过程中同时不掉以轻心,降客户的使用和维修成本。

>售后服务即使是技术指导、维修、零配件供应、技术培训和为客户提供培训,重要是有一致支训练有素快速反应的专业化售后服务队伍。永利皇宫集团服务人员不仅通过专业、全面的技术培训,并且在漫长的实践中练就了高超的技术。永利皇宫集团服务人员对各个一个客户、各一尊机械都发生知实在的注册和跟进,完成永久为客户负责,啊客户所购机器当。永利皇宫集团长期保持充足的零配件供应,增强产品采用效率和寿命,可以使客户不论后顾之忧。


Our Service Motto is: Maximize Customers interest as the first choice. Service Generates Value.

Be Friends with Greenman, Be Free of Worries.

Through full scale coordination and cooperation of all staff at various post, every single Greenman customer enjoys to their fullest extent satisfactory service in three phases of pre,mid and after sales.

Greenman attaches paramount importance to skills training of all staff, especially those at front line of sales and service. The training center of the company organizes a wide variety of training sessions, more than a thousand per capita counts of trainings are provided to Greenman staff trainees each year. Years of skill building and long time of field practices enrich Greenman with a team of top quality service crew, the foundation of high quality “Greenman Service”

> Pre-Sales Service is far beyond product presentation through brochures and quotations. Its more important role is to become customer’s consultants. Product info will need to flow to the customers with precision and accuracy, knowledge and lessons of previous customers will need to be dispensed for all customers, and customer’s specific needs will have to be pinpointed to get the right performance price effective products. Greenman Group at different time intervals holds product briefings for customers and dealers on industry updates and new products release.

> Mid-sales Service regulates our practices in the process of delivery, test run, operation safety and demo, to make sure that customers do get the right products and operation steps. All sales staff are required to demonstrate key points of operation, maintenance tips, and safety cautions to customers for ease of use, cautions of use, and reduced cost of operation and maintenance.

> After-sales Service refers to general technological instructions, repairs, supply of service parts, technical training and operation check for customers, which requires a professional team of highly trained, responsive and effective service crews. Greenman Group is proud to have fully trained, professional and all capable service staff that master highly skillful repair knowledge through long time practices. Greenman Group established records and follow up procedures on every customer, every unit sold to customers which allow service provided to each unit for its life cycle. Greenman Group invested immensely in keeping long time sufficient parts supply to ensure enhanced productivity and life span of equipment in use, which frees customers of any after sales worries.



劳动措施

SERVICE PRACTICES


永利皇宫集团通过客户培训、交流会、客户回访、冬免费保养等方法践行“积极服务”观。

装备用培训,被客户正确运用设备,刺探设备的工作原理,如果客户短时间内熟悉产品和性能。

装备保养培训,好的保健是设备正常工作的基础,为期对客户开展设备保养培训,不断晋升客户日常保养技能,延长设备的使用寿命。

客户定制培训,听客户反馈,发生对的团体客户交流会和满足客户特定需要的培养。

我们把想客户所想,急忙客户所急,满足客户需求,解决客户困难作为我们最重要的工作。被客户买得放心,所以得舒适,劳动方便。

Greenman Group practices “Active Service” through Customer Training, Exchange Conference, Customer Visits, Free Winter Storage Check Ups.

Equipment Operation Training is provided to familiarize customers with the units, allow them to understand units working principles, enable customers to have quick hands-on feel on products and performance.

Equipment Maintenance Training builds sound base for customers to correctly operate and use the units through regular onsite training. This is an ongoing process to sustain customer maintenance skills and extend units operating life in the field.

Customized Training provides trainings tailored to specific customer feedbacks.

At Greenman, we view customer needs, customer difficulties, and customer concerns as our own, so addressing such needs, difficulties and concerns is our most important job. Greenman service put customers at ease when it comes to purchase, use and service



劳动网络

SERVICE GRID


永利皇宫集团总坚持“劳动创造价值”“发生永利皇宫为友,不论后顾之忧”的劳动理念,秉承“客户利益第一”的标准,因为客户为中心,因为满足客户需求为目的。建立全面的门店管理规范、快的劳动网络,向客户提供专业化、法的劳动,推动和客户双赢发展,构建优质服务品牌。通过二十来年的进步,目前在首都、上海、广州等70多栋大中城市建立了一百余家子公司和门店,发生800多名营销服务人员,200多辆售后服务用车,满足了客户就近服务的需要,解决了跨区域服务保养的难题,大地增强了永利皇宫集团的售后服务水平。客户可在全国任一永利皇宫集团门店享受到标准、热情、上的售后服务,实现了劳动都覆盖。

Greenman Group adheres to service motto in “Building Value for Customer”, “Be Friends with Greenman, Be Free of Worries”, and centers Greenman service around Customers on the principle of “Customer Interest Prevails” to match and meet what customers demand. Competent Sales Front Store Rules, High Efficient Service Responding Network, plus Professional and Standardized service care, and all enhancing win-win development with customers, help achieve superior service brand name in the industry.

Over two decades expansion allows Greenman to open and run more than one hundred subsidiaries and outlets in over seventy large and medium sized cities including Beijing, Shanghai and Guangzhou. With service points in close vicinity with customers, commercial and professional contractors are facilitated to roam the country with their fleet of equipment. At customer’s preference, uniform and seamless after service are provided professionally, with same enthusiasm and quality standards throughout any Greenman outlets across China.




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